Better use of your valuable resources.
Free your team from ticket triage and support and let them work on things that impact the future of your company.
Identify, redirect and prioritize
By taking advantage of the power of AI to analyze user input and identify the kind of request that the user is asking, you can redirect the user to the right team and prioritize the task by understanding the impact of the problem. Use sentiment analysis to change how the bot responds and deals with difficult users.
Subject matter expert
Connect different data sources and services, let your clients ask questions in natural language and get the response they need.
Analyze data and improve
Bots generate a lot of data, by discovering the root causes that are driving ticket creation and fixing them, you can improve your product or service by knowing what your clients are asking most frequently.
Hybrid communication
Sometimes your clients need to provide information that is hard to understand by natural language processors, such as a model number, license plates or an email address; our technology allows the bot to have a real time hybrid conversation with each client, and as the client is on the phone, information can be passed to the bot via SMS, email or web chat.
Solutions
Bots can be used everywhere, any process that has a clear flow can be handled by a bot, depending on the user's input and data available, here are some ideas:
IT department ticket triage and resolution.
A bot can help your team by using AI to categorize, prioritize and assign tickets properly. Many times there is no need for human intervention to resolve a ticket, a bot can analyze the user's request, ask for more information and solve the problem or hand off the interaction to a human.
Call Center
With the power of an AI that understands natural language, a bot can be the first point of contact for a call center. IVR menus can be very frustrating and many times users simply press the number that takes them to a person, or hang up in total frustration without resolving their problems.
Online store assistant
Collect and categorize buyer's opinion and transform it into a knowledge base for other buyers, so a new buyer can ask questions in natural language and get responses instead of navigating through a bunch of opinions and reviews.
Online orders
Transform your online ordering experience from navigating through a list of products and selecting size, flavor, etc. into a more natural one; our bot can understand an order like "I want a large latte, a medium green salad with extra tomato and a big bottle of water for pickup at noon".
Frequently Asked Questions
How much does it cost?
Each company is different, we don't want to force you to change your processes or datasources, we will design a custom solution that fits your needs and your company.
What's your development approach?
We first engage with you to understand your company and its current status, then we design a custom solution for you, and once approved, we use agile methodologies to deliver functionality so your company and your customers can start interacting with the bot and provide valuable feedback.
Where will my bot be hosted?
The bot can be hosted on Microsoft Azure, Amazon AWS and on premise (your own servers); we highly recommend hosting the bot on Microsoft Azure.
What languages are supported?
The bot can understand the following languages: English, Spanish, French, Chinese, Dutch, German, Hindi, Italian, Japanese, Korean, Portuguese and Turkish.
So do you sell a plug and play bot or bot development services?
We are a software development company specialiced in bot development, we have created our own tools and technology to speed up the bot development process and tools to improve user interacton like hybrid communication.